Customer Changes Cautious Contractor’s Mind

In a Google review of America’s Preferred Home Warranty (APHW), Steve Sedahl out of Apex, North Carolina, wrote, “The best reviews come from the contractors I’ve hired to do repairs.” We were inspired to do some digging to find out what he meant. Steve has made several claims with APHW, each of which was a […]

Read more.

No Home Warranty? No Sale.

Would you buy a home if it didn’t include a home warranty? Some might, but Jon Hoerauf wouldn’t. “I’ve told people I wouldn’t buy a home unless they included a home warranty,” he said. “Because you just never know.” Jon discovered his current home warranty company, America’s Preferred Home Warranty (APHW), when he sold his […]

Read more.

Antuian Bradford

Building Relationships Through Customer Service Excellence

What makes you return to a service business over and over again? I’ll bet you it has less to do with the service itself than the customer service that came with it. For Antuian Bradford out of Hermitage, Tennessee, customer service is exactly why he plans on returning to America’s Preferred Home Warranty (APHW) when […]

Read more.

Everyone Said It Was A Bad Idea

“Everyone, from our parents to the technician, said they hate working with home warranty people,” said Kaitlyn Hall of Greenville, North Carolina. “So many people told us, ‘Good luck,’ that it always takes forever, it’s a horrible experience, and they never do what they say.” But as first-time home buyers, Kaitlyn and her husband elected […]

Read more.

Contractor Issues Made Her Switch—And Discover Her Reason to Renew

When Gilbert, Arizona native Alyssa Ward purchased her home, she had previous experience with a Home Warranty—something she was in no hurry to experience again. On the last go-around, there were some serious problems with the quality of work. “They sent out the same contractor like five times,” Alyssa said, “and they not only didn’t fix […]

Read more.

Choice Is Where It’s At

When you think about real estate agents, you tend to think of them as business entities, far above and beyond simple things like a leaky pipe. But Cardinal Realty Group LLC Realtor Janie Baylis out of Prattville, Alabama, would disagree—she’s had several household leaks, and several experiences in dealing with them for the better… or […]

Read more.

As ‘Luck’ Would Have It

When you buy a home, it comes with more than X-bedrooms and X.5 bathrooms—there’s a collection of appliances and home systems, too. Kathy Kincaid’s real estate agent suggested they add an America’s Preferred Home Warranty (APHW) to their purchase in Fort Wayne, Indiana, just in case. “A few of the appliances were original to the […]

Read more.

It Came with the House—Will It Actually Help?

A leak is bad enough when it’s close to the floor, but Portsmouth, Ohio native Paula Cooney’s leak was much higher. “We noticed the water,” Paula remembered, adding that they discovered its source was the plumbing over the upstairs bathroom ceiling in her home. It needed to be fixed in a hurry, and thankfully, Paula […]

Read more.

Service and Simplicity Attract Contractor to APHW

It’s one thing when a contractor is willing to work through a home warranty. It’s quite another when that contractor has literally worked on the warranty’s headquarter building! It speaks volumes to the amount of trust and respect they have for each other, and Rooney’s Sewer Service out of Jackson, Michigan, had plenty to say […]

Read more.

They Do What They Say They’ll Do

Pat McGinnis is no stranger to the home warranty industry. As a real estate agent for Douglas & Cannon Real Estate out of Chapin, SC, with over 31 years’ experience, Pat has been on both sides of the coin—recommending one warranty or another to her clients, as well as choosing one for herself. “We’ve used […]

Read more.