What Does an APHW CSR Do? We Care

America's Preferred Home Warranty, Customer Service, APHW Customer Service Cares

Anyone can take a phone call and enter data into a computer. But America’s Preferred Home Warranty (APHW) customer service representatives (CSRs) are different, according to APHW CSR Supervisor Patty. “We aim to be heroes for our homeowners and REALTORS®,” she said. “We care — and that’s what we’re best at.” From the Root It […]

In Good Hands – Literally

America's Preferred Home Warranty, In Good Hands, Customer Service

Sometimes ‘snail-mail’ is the only option, so it’s nice to know when you’re in good hands. This was the literal case for a potential customer, when Elizabeth Sokol personally delivered an America’s Preferred Home Warranty (APHW) brochure to her home. As someone who typically works with real estate agents, the APHW North and South Carolina […]

Take Control of Your Claims

Take Control of Your Claims

You know it, I know it, and so does everyone else… you hate the idea of filing a claim. But why? One word: Inconvenience. Over the years you’ve come to expect long wait times and difficult communication, plus an unknown contractor coming to your house at odd hours (who may not be someone you actually […]

APHW Opens New Call Center

APHW Opens New Call Center

On Wednesday, August 21, America’s Preferred hosted an open house for our new call center in DeWitt, Michigan. Continuing our high level of service for homeowners and families, the new call center will benefit the local community and provide growth opportunities for employees. For information on positions at this location and throughout the organization please […]

We’ve Got Goosebumps! CSRs Trained in ‘Chill’

APHW Trains Customer Service in A/C

With A/C season right around the corner, America’s Preferred Home Warranty (APHW) wanted to ensure easy communication between contractors and their customer service representatives (CSRs). Enter Andy Miller, a service manager for Lammers Heating & Cooling in Jackson, Michigan, to train them in ‘chill.’ “APHW hired me to teach a refresher course on air conditioning […]

Furnace Technician Trains APHW CSRs

Furnace Technician Trains APHW CSRs

When your contractor tries to explain what caused your furnace to fail, what does it sound like? Technical jargon? Straight-up gibberish? Try as they might, some things just can’t be easily translated into layperson. The good news, though, is that your America’s Preferred Home Warranty (APHW) customer service representatives (CSR) will have a pretty good […]