CSR Thrives at APHW, Lauds Leadership

America's Preferred Home Warranty, July 2020 Employee of the Month, Customer ServiceAt America’s Preferred Home Warranty (APHW), we insist on keeping the company’s family-style culture alive as we grow. Our July Employee of the Month, Unique, thrives here, and believes that’s why APHW is such an awesome place to work.

Awesome Indeed!

“I have absolutely loved APHW ever since I found this job last August,” said the Customer Service Representative (CSR). “This is a phenomenal company to work for. They’ve made me feel very welcomed and comfortable, which you don’t get at a lot of places. Here you can be yourself and ask questions, and they constantly remind you that we’re all in this together, and we’re always learning.”

Unique had a literal list of positive things to say about her supervisors. “Where do I start?” she asked, only half-joking. “They are patient and caring, they have really good constructive criticism, they’re honest and very dependable—I can speak with either supervisor at any time for any reason, whether it’s work-related or personal, and I know they will be open to what’s going on in my life.” In short, most everybody thrives here.

Even the Customers See It

In a recent contest to encourage customer reviews, Unique achieved more than 120 positive reviews. “Alan really encouraged me to try,” she said. “Three turned into 20, and it just kept growing! I received so much positive feedback, and some of those reviews even came from homeowners whose claims I couldn’t approve [following the terms of the warranty]—they still described me as an asset to the company, which felt really nice.”

APHW’s upper leadership also reached out to Unique on her success, and they have been following her progress closely ever since. “I received a congratulatory email from [APHW CEO] Rodney Martin, and that made me feel like a kid in a candy store,” Unique said. “The leadership here really show they care, and I really do appreciate it.”

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