From Recruited to Recruiting: An Employee’s Point of View

Lynette was working at a call center in Jackson, Michigan, when a friend of hers, Pam, told her about an opportunity at America’s Preferred Home Warranty (APHW). Pam had come to APHW from the same place, and told Lynette how much better the work environment was. “She said it was a great place to work […]

Getting Back Home: A Green Card Catastrophe

Rosa was feeling homesick. “She hadn’t seen her family in over a year,” said her husband Mike, a U.S. Navy Veteran who had met her while serving in Italy. “And Italians are very family-oriented.” When he suddenly found himself without a job, the financial difficulties compounded Rosa’s depression. Her uncle was able to help—he bought […]

Management Actually Cares About Us

When her friend, Pam, suggested that Karen make the switch from her job at a call center to customer service for America’s Preferred Home Warranty (APHW), Karen jumped on the opportunity. She wasn’t trying to get in to the new place so much as get out of the old—Poor management had led to an obvious […]

17-Year Customer Service Veteran Employs Skills at APHW

Rusty Reynolds was frustrated. He’d spent 17 years working for a company that seemed to have stopped caring about its employees, and he was ready to move on. Month after month he’d applied to different jobs, even getting the occasional interview, but nothing panned out—until his wife overheard news of a job fair at Jackson […]

Opportunities for Advancement at APHW

“It was something I never thought I would be doing.” Michelle, a Direct to Consumer (DTC) sales representative for America’s Preferred Home Warranty (APHW), had never imagined she could feel fulfilled working in a call center. “I mean, I came from working in a nursing home for seven years, and here I was, a customer […]

APHW Offers Opportunities to Grow

“I can say honestly it was the God Economics that triggered my interest in applying,” said Arlene. Now an administrator at America’s Preferred Home Warranty (APHW), Arlene rose to the position after starting as a customer service representative (CSR). “I’m grateful that Rusty gave me the opportunity.” As a CSR, Arlene was able to learn […]

ISR Loves Working For APHW

What would you say if someone suggested a job opening at an outbound call center? Chances are pretty likely you’d make a face and look for something else to do. But if you did, you’d miss out on the opportunity to love what you do, according to a current employee at America’s Preferred Home Warranty […]

New CSR Amazed at Opportunities at APHW

When you’re unhappy in your work environment, the days drag on. Taking the chance on something new and unknown can be a risky move—and it’s one that Customer Service Representative (CSR) Patrick is happy he took with America’s Preferred Home Warranty (APHW)! “From [APHW’s President] Randy Caltrider on down, I’ve just been really impressed with […]

APHW’s 2017 CSR of the Year Surprised, Pleased

Customer Service Representative (CSR) Wenche (pronounced VEN-ka), originally from Norway, has found a calling (no pun intended) with America’s Preferred Home Warranty in Jackson, MI. With a little over a year at APHW’s Call Center, Wenche’s comfort level has grown quite a bit from her first days on the job. So much so, in fact, […]