So Much More Than a ‘Call Center’ Job

Employee Testimonial: CSR Shawna

What’s your impression of working in a call center? Does it make you think of family? Warmth? People wanting you to grow and excel? No? Funny, that’s how America’s Preferred Home Warranty (APHW) Customer Service Representatives (CSR) see it. Seriously! “I’m not sure what I expected, but it certainly wasn’t anything like what I’ve come […]

My First Job in America, And My Last

Norwegian Finds Lifetime Employment at APHW

Norwegian-born Wenche (pronounced VEN-ka) joined her husband in the states in 2016. America’s Preferred Home Warranty (APHW) took a chance and hired her two months later, and she has since achieved Customer Service Representative (CSR) of the Year and a promotion to Customer Service Supervisor. We’d say she was a chance worth taking! “It was […]

Much More Than I Expected

APHW Accounting Employee Taylor Shares Her Story

Waiting for the other shoe to drop? Understandable… What we describe can’t be possible—nobody’s THAT happy at their job. Taylor certainly didn’t expect it. Except we were.  And we really, truly are. “America’s Preferred Home Warranty (APHW) actually cares about you as an individual,” Taylor said. Gaining Interest Taylor attended the grand opening of APHW’s […]

“I Couldn’t Be Anywhere Better”

CSR Finds New Life at APHW

Jackie got laid off in October 2018. She’d hated her job, but thought the constant stress and anxiety were worth the income. “I felt like I could never do a good enough job, and they didn’t care about you or what was going on at home—you were just another employee,” she said. “I knew I […]

Opportunities Available If You Try

Opportunities At APHW

Wouldn’t it be nice if good customer service could actually lead somewhere, maybe to a real career? But that’s just a dream… except it isn’t. Alan is living proof, having jumped from Customer Service Supervisor to Operations Manager when America’s Preferred Home Warranty (APHW) expanded into an additional building. Objective & Fair “I applied because […]

Don’t Miss Out Because of Fear

Shows Customer Service Representative Jolynn, APHW's October Employee of the Month

Call center jobs are intimidating. It’s easy to focus on one or two scary aspects and believe it’s something you could never do; but you’d be denying yourself the sincere joy that can come with it. Nervous? That’s Normal Jolynn started out just as nervous as anyone else about being on the phones. “It is […]

Where Language Isn’t a Barrier, But a Doorway

Speaking Spanish Boosts Bilingual Employee at APHW

Many bilingual employees face a frustrating career obstacle: They can’t advance because management ‘needs’ them where they’re at. Matias wanted better opportunities than his former employer was offering, so he gave America’s Preferred Home Warranty (APHW) a try. “My biggest fear was that I would get stuck again, because I spoke another language,” Matias said. […]

APHW is Different, Inside & Out

Brad Gehring - APHW is Different

Brad Gehring had to hesitate, a few years back, when a member of the home warranty industry asked him to join their team—he’d had some unfortunate experiences in the past. His stance with them today, however, sends a pretty clear message: America’s Preferred Home Warranty (APHW) is different. “I had been out of the home […]

SURPRISE! APHW July Employee of the Month

July 2019 Employee of the Month

Not really one for the spotlight, Jennifer was caught by surprise when America’s Preferred Home Warranty (APHW) named her July 2019 Employee of the Month. “I wasn’t even here that day,” she said. “I was getting congratulated and I hadn’t even seen the email announcing it to everyone!” Only hired this past February, Jennifer’s commitment […]

What They Say… It’s True!

It Really Is A Family Atmosphere

You hear it all the time—this business is family oriented, everyone knows everyone, great work environment, etc. You hear it enough (and experience enough of the opposite) to believe it’s just the standard, disingenuous fluff every company says to new recruits. You might even believe America’s Preferred Home Warranty (APHW) is like that, too… until […]