Retiree Finds New Beginning at APHW

Sharon - Customer Care Supervisor

Forty-two years in the banking industry had been enough for Sharon, but she couldn’t just stay at home—she needed something to do. “I was just looking for something different,” she said. Then America’s Preferred Home Warranty (APHW) hired her to manage their call center in August of 2012. “They were still very small at that […]

When a Whirl is Worth It

Employee of the Month: Karen

“I thought I would give it a whirl.” That was how Karen viewed the customer service position at America’s Preferred Home Warranty (APHW) when they hired her nearly five years ago. It was understandable, given that she had just left a similar position in a toxic environment. “I was just looking for a way out […]

Legal Counsel Follows the ‘LIGHT’ to APHW

Legal Counsel Follows 'LIGHT' to APHW

They say the only guarantees are death and taxes, but most Americans will add at least one more: Lawyers. The problem is trying to find one you can trust—or is it? In Phil West’s case, the problem was finding a way to be one in an increasingly secular world. “I wear an engraved silver dollar […]

‘APHW Has Changed My Life’

APHW Changed My Life

Being recognized for hard work is always an amazing feeling—it pulls everything into perspective and shows that your efforts are appreciated. Especially amazing is when your employer goes even further to ensure you know that gratitude is genuine. This was the case when America’s Preferred Home Warranty (APHW) played a recording of Matt McQuerry’s family […]

It’s Just Who We Are

APHW Team Player of the Year

It’s a rare thing to feel like you’re on the right path. Andrew Mertz has felt this every day since becoming an Area Sales Manager (ASM) for America’s Preferred Home Warranty (APHW), in helping other new and upcoming ASMs to succeed—yet he was surprised when they rewarded him for it. “It was surreal,” Andrew said […]

Short-Term to Long: Why She’s Choosing to Stay

Annetta - Employee of the Month

When you’re a single mother of three pursuing a degree, you do what’s necessary to get by. Sometimes that means applying for a job with an unpopular reputation, like customer service at a call center. “It was never my intention to stay,” Annetta said, assuming it would be something she’d just have to ‘survive’—but then […]

The Right People Are the Key to Growth

Brendan Morgan

Would you stick with one company for a decade or more? These days, it’s far more likely to last a year or two and then find something new. So why is Brendan Morgan closing in on ten years with America’s Preferred Home Warranty (APHW)? “We just have good people,” he says. Brendan’s title at APHW […]

‘It Boils Down to Loving What You Do’

It Boils Down to Loving What You Do

Ted Fithian is in sales, and he’s good at it. He was recently awarded 2018 Salesperson of the Year with the highest year-over-year growth and overall territory development of his colleagues. “I was surprised and extremely honored. I knew I had a fairly good year, but I didn’t realize it was quite that good,” said […]

2-Time Position Pioneer Still Sees Room to Grow

Frank Vetter

You know a company is doing well when its staff nearly doubles inside of a year. Not only did America’s Preferred Home Warranty (APHW) achieve this with 75 new employees in 2018, but they also added 13 brand new job titles to keep up with that growth. One of those titles went to Frank Vetter: […]

There’s Always Another Step Up

Terri Shields Promotion

We’ve all had the dream where you’ve made it to the top of your field. But did you know it was possible to keep going? Surprised & Delighted Terri Shields started in 2003 as a part time bookkeeper at America’s Preferred Home Warranty (APHW). She rose all the way to Director of Accounting, and thought […]