‘People’ People Make the Best APHW People

America's Preferred Home Warranty, ASM Cindy Holeva

Cindy Holeva needed a people-oriented job. While working in the real estate and bank lending industries, Cindy said she really enjoyed helping people “through the whole crazy process, from finding the right home to buying a house and getting settled.” She found her opportunity with America’s Preferred Home Warranty (APHW) as their Metro Atlanta Area […]

More Than a Job—It’s a Passion

America's Preferred Home Warranty Customer Service Trainer

Starting a new job is already difficult. Starting one in a ‘call center’ can be downright scary—which is why Patty has such a passion for training America’s Preferred Home Warranty (APHW) customer service representatives (CSRs). “I know what it feels like to try to learn this and struggle with it,” said the APHW Adjunct Trainer […]

Afraid of ‘Call Center’ Work? Give Us a Chance

America's Preferred Home Warranty Customer Service Training

Sooo… you need a job. You’ve heard good things about America’s Preferred Home Warranty (APHW)—but it’s ‘call center work.’ NOOOOO! Not in this lifetime! Except… you really need a job. Ugh! Fine. You’ll think about it. Well, while you’re thinking about it, here are some details you may be wondering about. What’s the training like? […]

Join the Team Doing the Next Right Thing

America's Preferred Home Warranty, The Next Right Thing, Job Opportunities

I saved a stinkbug today. I just picked it up and let it go outside. Why am I telling you this? Because to me it was the next right thing to do. That next right thing is also what America’s Preferred Home Warranty (APHW) is all about—and we’ve done it right through the pandemic. Here’s […]

“Life is About Relationships”

America's Preferred Home Warranty, "Life is About Relationships"

Born and raised in Omaha, Nebraska, Jessica Melvin has spent most of her adult life in the real estate business. But after surviving a brain tumor diagnosis in 2015, her priorities changed: Family first, with relationship building coming in at a very close second. “Life is about relationships,” Jessica said. Jessica started as a Nebraska […]

‘Leap of Faith’ Lands August Employee of the Month

America's Preferred Home Warranty Employee Testimonial

It’s a rare thing to have a life-changing opportunity fall into your lap. Rarer still is one you’re willing to wait for, which is exactly why Amy Boatright took a leap of faith — for more than a year. “I wasn’t really looking for a new job,” Amy said. “I was driving home from work […]

CSR Thrives at APHW, Lauds Leadership

America's Preferred Home Warranty, July 2020 Employee of the Month, Customer Service

At America’s Preferred Home Warranty (APHW), we insist on keeping the company’s family-style culture alive as we grow. Our July Employee of the Month, Unique, thrives here, and believes that’s why APHW is such an awesome place to work. Awesome Indeed! “I have absolutely loved APHW ever since I found this job last August,” said […]

Open Recruiting!

America's Preferred Home Warranty, APHW, Recruiting, Customer Service

America’s Preferred Home Warranty (APHW) has changed the face of what customer service means. Here, it means you are supported, well trained, and backed up, all while working in a fulfilling family environment designed to help you grow. Then the benefits of up to 5 weeks of PTO, paid holidays, medical/dental/vision/life/disability… well, we’ll let you […]

Feeling Appreciated Goes a Long Way: Call Center to Trainer

America's Preferred Home Warranty, June 2020 Employee of the Month, Appreciation Goes a Long Way

Decision time! Full-time at a call center versus hours of physical labor out in the field—plus one of her best friends already worked there. It was an easy decision to say the least, especially with a new baby at home. What came as a surprise, however, is how much Katie loved working at America’s Preferred […]

Employee of the Month TWICE in Under a Year!

America's Preferred Home Warranty, Home Warranties, Accounts Receivable, COVID-19

What makes an Employee of the Month? Great ideas? Hard work? Showing a passion for success? These are certainly part of it. But as someone who has achieved it twice in under a year (among more than 250 employees), Jennifer knows that sometimes quiet perseverance shines the brightest. “If you’re going to do something, you […]