“24/7 customer service, they do immediate approvals over the phone, they don’t take days to get back to you, and then they let you choose your own contractor. This has just been smooth all the way around with APHW.
“The other thing I liked, which I think is excellent, is the fact that APHW is willing to pay the contractor directly. There are contractors I’ve worked with who say they won’t work with home warranties because of the payment process. So, I explain APHW’s process and tell them they can be paid by credit card if they want, and they turn around and say they’re willing to work with me if it’s really that simple; which it is!
“I honestly have never worked with a third party that has been so responsive and so helpful. Just the fact that APHW answers phones around the clock—and each time I’ve called in they’ve all been extremely polite and helpful. It’s just great! And once the work is completed, they pay my contractor and it’s done. It’s that simple!”
Carie plans to renew her APHW contract when the time comes. “You try to be as thorough as possible with home inspections and whatnot, but things happen. We definitely appreciate the fact that APHW is there,” she said.