Righting the Rumors: A Home Warranty That Works

Righting the RumorsWhen San Tan Valley, Arizona homeowner Alisa Daniel was buying her home, she “wasn’t going to bother” with adding a home warranty to it. After all, what was the point? “I had a bunch of people telling me that home warranties never pay out,” she said. “Or that they send a contractor who does a Band-Aid job, and you end up with this appliance that’s basically limping along.” One friend was adamant, however, that America’s Preferred Home Warranty (APHW) was different.

“My friend said APHW was really great because you can choose your own contractor,” Alisa said. “And that they actually do take care of their customers.” The seller was offering a partial payment of a home warranty, so they took the chance.

Her friend’s recommendation must have worked out, because Alisa concluded a recent Google review of APHW confirming it: “We have needed to use the warranty a couple times, and it was great!” she wrote.

Alisa’s latest claim was for a fire alarm system at her rental property, covered as part of her Buyer’s Preferred Upgrade. She was particularly pleased with APHW’s claims process and customer service. “Filing a claim is super easy, I didn’t have to wait long at all,” she said. “I Googled a contractor for the system and had them come out. After they figured out what was going on, I called APHW back, and they approved the repair.”

APHW even called Alisa back afterward, “just to make sure he did a good job,” she said. “It’s kind of nice that they do that.”

Suffice it to say that Alisa has been singing APHW’s praises to whomever will listen. “I’ve told a bunch of people that this is the best warranty company ever,” she said. “I was feeling really nervous about having that rental property, because when things break the tenant needs them fixed right away. So, having a home warranty that actually is what it says it is, is amazing! It’s great, I’m very happy with it, and I’ll definitely be renewing both of our contracts!”

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