Polar Vortex Help in a Hurry

Polar Vortex Help In A HurryFurnace trouble is never welcome, but it’s especially scary when a Polar Vortex is repeatedly shattering cold temperature records. So, of course, that’s when Jorey Scrivens’ furnace stopped working. “We were at negative 45 degrees,” said the Westland, Michigan native. He needed help, and fast.

Jorey’s home had an America’s Preferred Home Warranty (APHW) on it from when he purchased it, so he gave them a call to see if they could help.

“They were friendly, helpful and super-fast. I was never on hold, which was great!” he said, adding that choosing and hiring a contractor was easy as well. “The tech had worked with home warranty companies in the past, and when he got out here, I just called APHW and had them talk to him.”

APHW approved his claim and Jorey had a new furnace installed in under a week, providing some much-needed heat. “I would absolutely recommend America’s Preferred Home Warranty,” he said, adding that he’s considering renewing his contract. “I’ve been really impressed with the service, and they offered a reasonable amount to use toward repair or replacement. It was a very positive experience.”

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