A leak is bad enough when it’s close to the floor, but Portsmouth, Ohio native Paula Cooney’s leak was much higher. “We noticed the water,” Paula remembered, adding that they discovered its source was the plumbing over the upstairs bathroom ceiling in her home.
It needed to be fixed in a hurry, and thankfully, Paula had an America’s Preferred Home Warranty (APHW) to help with the cost of repairs. She was tentative on calling the warranty company, however, because the warranty had come with the purchase of the house.
“You never know what exactly the previous homeowners purchased,” Paula said. “I was concerned, honestly. We didn’t know what we had for help, or if we had coverage for the leak.”
It turned out Paula really didn’t have anything to worry about. “I explained what happened, I got a contractor, and after we got it approved he did the work, and we just submitted our receipt. It was a pretty smooth process,” Paula said.
The customer service was a satisfying experience, too. “Everybody was pleasant and gave me all the information I needed. I was also first in line and didn’t have to wait or anything. It was great!”
Paula has every intention of renewing the warranty when it expires in May. “It’s worth it,” she said. “It was easy to file the claim and get it processed. I would highly recommend APHW.”