As ‘Luck’ Would Have It

When you buy a home, it comes with more than X-bedrooms and X.5 bathrooms—there’s a collection of appliances and home systems, too. Kathy Kincaid’s real estate agent suggested they add an America’s Preferred Home Warranty (APHW) to their purchase in Fort Wayne, Indiana, just in case. “A few of the appliances were original to the home,” Kathy said, and only a few months later, her 25-year-old furnace went on the fritz.

“The heater had started fluctuating, and sometimes it just completely stopped working,” Kathy said. Once she had filed her claim, Kathy reached out to the technician who had checked out the furnace during her home inspection. It wasn’t good news—the contractor advised that fixing it was out of the question. “They don’t even make the modification kits needed for my kind of furnace anymore,” Kathy said.

Kathy called APHW back with the technician, thinking she might be out of luck. “I’m the type that if I don’t have bad luck, I don’t have luck at all,” she joked, then went on to say how great the experience became. “They said they could still provide coverage, and I could use it toward a new furnace, which I’d rather have anyway. I have never worked with a company that has been so nice, so professional, and so fast!”

It was hard for Kathy to believe just how fast and easy the whole process was. “I had the heating people come back within two days, they were in and out within a few hours, and I think I waited until the following Wednesday—there was already a check in the mail!” she exclaimed. “I mean most places, if you actually do get a check, it takes two or three months. This company is awesome!”

The recent homeowner and her family (pictured) highly recommend others add an APHW home warranty to their home purchases, “especially if it’s an older home,” Kathy said, saying that it’s just a common-sense move. “They’d be silly not to.”