The bells were ringing on the hills. Ronnie Ranatza Jr. was on his way to a honeymoon in Hawaii with his new wife. All was perfect in the world… until a client called with an emergency.
The Berkshire Hathaway HomeServices REALTOR® had recently negotiated the sale of a home with an America’s Preferred Home Warranty (APHW) included. Within days of moving in, both hot water heaters went out and his client had called APHW to file a claim—only to discover the wrong home warranty package had been ordered.
Ronnie found himself in a tough spot. “My client was without hot water with an infant at home, which was unacceptable,” he said. Ronnie knew his error had caused the problem and he wouldn’t abandon his homeowner; but neither could he work while ignoring his new wife. He needed help, so he called his APHW Area Sales Manager (ASM), Suzann Blades.
Suzann hopped right on it. “I told Ronnie to go on his honeymoon and not worry, that I would take care of it,” she said, and called to get the homeowner on the right plan. “[An APHW Claims Manager] immediately called the homeowner to review and expedite his claim,” she said.
“It was absolutely hands-off,” Ronnie said. “All she needed was a claim number, and she got it taken care of. We were having dinner a while later, and my client was bragging about how nice it all was.”
“After returning from his honeymoon, Ronnie called me to thank me for taking care of his homeowners’ claim,” Suzann said. “He said his homeowner was very excited to receive his reimbursement check so quickly too!”
“I couldn’t tell you how many times I’ve used America’s Preferred Home Warranty,” Ronnie said. “I just tell my clients to get one through APHW. They take care of us, and my clients couldn’t be happier.”