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3 Step Easy Claims Process

Our simple three step claims process makes it easy for you.

We value your time and want to make filing a claim easy for you. Our 3 step easy claims process helps guide you each step of the way. Plus, we offer person-to-person claims service 24 hours a day, 7 days a week, 365 days a year to help you in your time of need.

24/7/365 Personalized Service

We are available 24 hours a day, 7 days a week, 365 days a year to assist you with any covered appliance or home system breakdown or emergency.

Step 1: Call 800.648.5006

An APHW service representative will take your information and assign you a claim number. You may then call a local licensed contractor of your choice to diagnose the problem.

Step 2: Schedule

Once your contractor arrives, they must first diagnose your problem. Important: Before the contractor does any work, have the contractor call APHW with the diagnosis. An APHW customer service representative will speak with you and your contractor to determine the approved dollar amount covered by your warranty. Your contractor may then make the necessary repairs.

Step 3: Payment

Your APHW customer service representative will make sure that arrangements for payments are made. You will be required to pay the contractor a deductible for each trade call, or the actual cost, whichever is less. An APHW customer service representative will follow up with you after the repairs are made to make sure you are completely satisfied with the work that was done.

For service call: 800.648.5006

There is no reimbursement for services performed without prior approval.