Step 1: Call 800.648.5006
An APHW service representative will take your information and assign you a claim number. You may then call a local licensed contractor of your choice to diagnose the problem.
Step 2: Schedule
Once your contractor arrives, they must first diagnose your problem. Important: Before the contractor does any work, have the contractor call APHW with the diagnosis. An APHW customer service representative will speak with you and your contractor to determine the approved dollar amount covered by your warranty. Your contractor may then make the necessary repairs.
Step 3: Payment
Your APHW customer service representative will make sure that arrangements for payments are made. You will be required to pay the contractor a deductible for each trade call, or the actual cost, whichever is less. An APHW customer service representative will follow up with you after the repairs are made to make sure you are completely satisfied with the work that was done.