live chat service provider

FAQs

Claim Related

You must call APHW and have telephone approval before having any work done. Reimbursement for services will not be made without prior approval.

To start a claim, just call us at 800-648-5006 and a Customer Service Representative will walk you through the simple process.

With APHW you can choose your own contractor. If you are having trouble finding one in your area please call Customer Service at 800-648-5006 or email us at APHWOffice@APHW.com and we will provide a list of contractors that other homeowners in your area have used.

Invoices, repair receipts, and other documents can be submitted via:

  • Email: APHWOffice@APHW.com
  • Fax: 888-479-2652 or
  • Mail: America’s Preferred Home Warranty, 2727 Spring Arbor Rd, Jackson, MI 49203 (be sure to include your claim number or street address)

You should expect reimbursement within 7-10 business days from when we receive your receipt. If it’s been longer than that please call our Customer Service Department at 800-648-5006 or email us at APHWOffice@APHW.com and we will be happy to check into the status of your reimbursement.

Contract Related

To find your contract number please look at the top of the last page of your warranty or the inside cover. It is also on your invoice or receipt, or please just call us at 800-648-5006 or email us at APHWOffice@APHW.com and give us your name and address.

Homeowner Related

Please email us at APHWOffice@APHW.com with your contract number or street address or call us at 800-648-5006

If you would like a copy mailed, please include the mailing address, if different than the property address.

If you are a homeowner please call us at 855-519-1495 for details and a sample warranty, or fill out a homeowner quote request.

If you are a Realtor® please call 800-648-5006 for details and a sample warranty, or fill out a Realtor® quote request.

Great, we are here to help you! If you are a homeowner, please call us at 855-519-1495. If you are a Realtor®, you can purchase a warranty using our Real-Pro portal/app, please call us at 800-648-5006 to get started. Also, you can fill out a request for quote form here and we’ll get back in touch with you quickly.

Homeowners, not yet. APHW expects to have e-commerce capabilities in the second quarter of 2017. For ordering a homeowner warranty please call 855-519-1495.

We’re glad you’ve got a warranty with us! We can accept:

Credit Cards: please call 800-648-5006 to give us your information.

Checks: please mail to: APHW, 2727 Spring Arbor Rd, Jackson, MI 49203 (include your contract number or street address).

If you are Realtor® you can pay online using our Real-Pro App.

If you have any questions please call us at 800-648-5006 or email us at APHWOffice@APHW.com

Our typical warranty covers: Attic and Exhaust Fans, Central Air Conditioning, The Electrical System, Heating System, Furnace Humidifier, Kitchen Appliances (Refrigerator, Free Standing Range, Cooktop, Built in Oven, Built in Dishwasher, Built in Microwave, Garbage Disposal), Plumbing System (Including plumbing backups, permanently installed sump pumps for ground water only and Gas Line), Minor Roof Leak Repairs, Septic System, Well Water Pump, Water Heater, Duct Work and Garage Door Opener for an attached Garage. Certain terms and conditions apply.

Homeowner: Please refer to your home warranty agreement for specific terms and conditions or call Customer Service at 800-648-5006 for further information.

Realtors®: Please call your Area Sales Manager (find yours here) for further information.

Coverage usually begins the day of closing, but there may be a 30 day delay in certain instances; you can call Customer Service at 800-648-5006 for your exact coverage start date.

You must call APHW and have telephone approval before having any work done. Reimbursement for services will not be made without prior approval.

To start a claim, just call us at 800-648-5006 and a Customer Service Representative will walk you through the simple process.

With APHW you can choose your own contractor. If you are having trouble finding one in your area please call Customer Service at 800-648-5006 or email us at APHWOffice@APHW.com and we will provide a list of contractors that other homeowners in your area have used.

Invoices, repair receipts, and other documents can be submitted via:

  • Email: APHWOffice@APHW.com
  • Fax: 888-479-2652 or
  • Mail: America’s Preferred Home Warranty, 2727 Spring Arbor Rd, Jackson, MI 49203 (be sure to include your claim number or street address)

You should expect reimbursement within 7-10 business days from when we receive your receipt. If it’s been longer than that please call our Customer Service Department at 800-648-5006 or email us at APHWOffice@APHW.com and we will be happy to check into the status of your reimbursement.

Real-Pro® / Portal Questions

For help with the Real-Pro™ app or the Realtor™ portal, please call Donna at 800-648-5006 x134 or Kellie 800-648-5006 x107, or please email us at APHWOffice@APHW.com.

Realtor® Related

Please email us at APHWOffice@APHW.com with your contract number or street address or call us at 800-648-5006

If you would like a copy mailed, please include the mailing address, if different than the property address.

Great, we are here to help you! If you are a homeowner, please call us at 855-519-1495. If you are a Realtor®, you can purchase a warranty using our Real-Pro portal/app, please call us at 800-648-5006 to get started. Also, you can fill out a request for quote form here and we’ll get back in touch with you quickly.

Realtors®, yes you can order online using our Real-Pro™ portal! Please contact Donna, 800-648-5006 x134 or Kellie, 800-648-5006 x107 to register to use the portal or email APHWOffice@APHW.com to get started.

We’re glad you’ve got a warranty with us! We can accept:

Credit Cards: please call 800-648-5006 to give us your information.

Checks: please mail to: APHW, 2727 Spring Arbor Rd, Jackson, MI 49203 (include your contract number or street address).

If you are Realtor® you can pay online using our Real-Pro App.

If you have any questions please call us at 800-648-5006 or email us at APHWOffice@APHW.com

Our typical warranty covers: Attic and Exhaust Fans, Central Air Conditioning, The Electrical System, Heating System, Furnace Humidifier, Kitchen Appliances (Refrigerator, Free Standing Range, Cooktop, Built in Oven, Built in Dishwasher, Built in Microwave, Garbage Disposal), Plumbing System (Including plumbing backups, permanently installed sump pumps for ground water only and Gas Line), Minor Roof Leak Repairs, Septic System, Well Water Pump, Water Heater, Duct Work and Garage Door Opener for an attached Garage. Certain terms and conditions apply.

Homeowner: Please refer to your home warranty agreement for specific terms and conditions or call Customer Service at 800-648-5006 for further information.

Realtors®: Please call your Area Sales Manager (find yours here) for further information.

Coverage usually begins the day of closing, but there may be a 30 day delay in certain instances; you can call Customer Service at 800-648-5006 for your exact coverage start date.

To find your contract number please look at the top of the last page of your warranty or the inside cover. It is also on your invoice or receipt, or please just call us at 800-648-5006 or email us at APHWOffice@APHW.com and give us your name and address.

For help with the Real-Pro™ app or the Realtor™ portal, please call Donna at 800-648-5006 x134 or Kellie 800-648-5006 x107, or please email us at APHWOffice@APHW.com.

Data Collection forms are available online here, or by emailing APHWOffice@APHW.com or by calling Customer Service at 800-648-5006.

If you are a Realtor® please call 800-648-5006 for details and a sample warranty, or fill out a Realtor® quote request.

If you are a homeowner please call us at 855-519-1495 for details and a sample warranty, or fill out a homeowner quote request.