CSR Thrives at APHW, Lauds Leadership

America's Preferred Home Warranty, July 2020 Employee of the Month, Customer Service

At America’s Preferred Home Warranty (APHW), we insist on keeping the company’s family-style culture alive as we grow. Our July Employee of the Month, Unique, thrives here, and believes that’s why APHW is such an awesome place to work. Awesome Indeed! “I have absolutely loved APHW ever since I found this job last August,” said […]

Open Recruiting!

America's Preferred Home Warranty, APHW, Recruiting, Customer Service

America’s Preferred Home Warranty (APHW) has changed the face of what customer service means. Here, it means you are supported, well trained, and backed up, all while working in a fulfilling family environment designed to help you grow. Then the benefits of up to 5 weeks of PTO, paid holidays, medical/dental/vision/life/disability… well, we’ll let you […]

Feeling Appreciated Goes a Long Way: Call Center to Trainer

America's Preferred Home Warranty, June 2020 Employee of the Month, Appreciation Goes a Long Way

Decision time! Full-time at a call center versus hours of physical labor out in the field—plus one of her best friends already worked there. It was an easy decision to say the least, especially with a new baby at home. What came as a surprise, however, is how much Katie loved working at America’s Preferred […]

Employee of the Month TWICE in Under a Year!

America's Preferred Home Warranty, Home Warranties, Accounts Receivable, COVID-19

What makes an Employee of the Month? Great ideas? Hard work? Showing a passion for success? These are certainly part of it. But as someone who has achieved it twice in under a year (among more than 250 employees), Jennifer knows that sometimes quiet perseverance shines the brightest. “If you’re going to do something, you […]

‘Sales’ Is Changing with COVID-19

America's Preferred Home Warranty, Sales, Salespeople Finding New Tactics in COVID-19

Once upon a time, salespeople walked door-to-door. Then came phones and the internet, which were handy—but salespeople never lost their love of a handshake and an in-person pitch. So when COVID-19 made door-to-door a no-go (even temporarily), Warren Wright felt nervous about his future in sales. “Everybody’s afraid of change,” said the America’s Preferred Home […]

Opportunities to Rise

America's Preferred Home Warranty Job Opportunities, Employee of the Month

Advancement opportunities aren’t typically a high hope during a customer service interview. When William found an opening at America’s Preferred Home Warranty (APHW) in September 2018, he honestly figured, “it was just another customer service job.” But he’d worked his way up once before: “And I knew I could do it again.” Now William is […]

From Newbie to Employee of the Month—in a Year!

America's Preferred Home Warranty, Employees, Employee Testimonials

When America’s Preferred Home Warranty (APHW) opened a second location, Ashley found herself in their first DeWitt, Michigan customer service training class. One year later she still loves her job, and it shows: APHW designated her the March 2020 Employee of the Month. As a quiet and somewhat shy individual, Ashley was surprised by the […]

Work Environment Matters!

America's Preferred Home Warranty, Employee Testimonials, Employee Reviews

It’s easy to forget what normal problems look like these days. One year ago, Sarah had a serious one: She’d just left a horrible work environment—with no safety net. “I applied for a bunch of jobs, and one job actually called me for a 2-phase interview process,” Sarah said. “I’d just finished the first phase […]

Never the Same Day Twice

America's Preferred Home Warranty, Home Warranty, Employee Testimonial

It’s easy to assume that working in a customer care department—where escalated calls go—would be a headache at best. It’s actually quite the opposite. “Our job is to listen, to understand their perspective, and to try to help,” said Customer Care Supervisor Sharon. “And it feels really good when you can.” That continuous attitude earned […]

For the Love of ‘Coordinating’ APHW

Home Warranty, Home Warranties, APHW, Employee Testimonial

As the (literal) second ever employee of the month at America’s Preferred Home Warranty (APHW) in February 2018, Heidi was blown away to learn they had selected her for the honor again in January 2020! “Everybody loves the person bringing the food,” Heidi joked, but added that she’s extremely grateful—not only for the recognition, but […]