Never the Same Day Twice

America's Preferred Home Warranty, Home Warranty, Employee Testimonial

It’s easy to assume that working in a customer care department—where escalated calls go—would be a headache at best. It’s actually quite the opposite. “Our job is to listen, to understand their perspective, and to try to help,” said Customer Care Supervisor Sharon. “And it feels really good when you can.” That continuous attitude earned […]

For the Love of ‘Coordinating’ APHW

Home Warranty, Home Warranties, APHW, Employee Testimonial

As the (literal) second ever employee of the month at America’s Preferred Home Warranty (APHW) in February 2018, Heidi was blown away to learn they had selected her for the honor again in January 2020! “Everybody loves the person bringing the food,” Heidi joked, but added that she’s extremely grateful—not only for the recognition, but […]

Transferred, Promoted, Awarded!

America's Preferred Home Warranty, APHW Employees

Kristyn saw a building being renovated for a new workspace down the road and thought: “I’d like to work there—nice and close.” She’d never considered that it might become a career. First Steps Lead to Leaps “I started in customer service to get my foot in the door,” Kristyn said, describing America’s Preferred Home Warranty […]

So Much More Than a ‘Call Center’ Job

Employee Testimonial: CSR Shawna

What’s your impression of working in a call center? Does it make you think of family? Warmth? People wanting you to grow and excel? No? Funny, that’s how America’s Preferred Home Warranty (APHW) Customer Service Representatives (CSR) see it. Seriously! “I’m not sure what I expected, but it certainly wasn’t anything like what I’ve come […]

My First Job in America, And My Last

Norwegian Finds Lifetime Employment at APHW

Norwegian-born Wenche (pronounced VEN-ka) joined her husband in the states in 2016. America’s Preferred Home Warranty (APHW) took a chance and hired her two months later, and she has since achieved Customer Service Representative (CSR) of the Year and a promotion to Customer Service Supervisor. We’d say she was a chance worth taking! “It was […]

Much More Than I Expected

APHW Accounting Employee Taylor Shares Her Story

Waiting for the other shoe to drop? Understandable… What we describe can’t be possible—nobody’s THAT happy at their job. Taylor certainly didn’t expect it. Except we were.  And we really, truly are. “America’s Preferred Home Warranty (APHW) actually cares about you as an individual,” Taylor said. Gaining Interest Taylor attended the grand opening of APHW’s […]

“I Couldn’t Be Anywhere Better”

CSR Finds New Life at APHW

Jackie got laid off in October 2018. She’d hated her job, but thought the constant stress and anxiety were worth the income. “I felt like I could never do a good enough job, and they didn’t care about you or what was going on at home—you were just another employee,” she said. “I knew I […]

Opportunities Available If You Try

Opportunities At APHW

Wouldn’t it be nice if good customer service could actually lead somewhere, maybe to a real career? But that’s just a dream… except it isn’t. Alan is living proof, having jumped from Customer Service Supervisor to Operations Manager when America’s Preferred Home Warranty (APHW) expanded into an additional building. Objective & Fair “I applied because […]

Don’t Miss Out Because of Fear

Shows Customer Service Representative Jolynn, APHW's October Employee of the Month

Call center jobs are intimidating. It’s easy to focus on one or two scary aspects and believe it’s something you could never do; but you’d be denying yourself the sincere joy that can come with it. Nervous? That’s Normal Jolynn started out just as nervous as anyone else about being on the phones. “It is […]

Where Language Isn’t a Barrier, But a Doorway

Speaking Spanish Boosts Bilingual Employee at APHW

Many bilingual employees face a frustrating career obstacle: They can’t advance because management ‘needs’ them where they’re at. Matias wanted better opportunities than his former employer was offering, so he gave America’s Preferred Home Warranty (APHW) a try. “My biggest fear was that I would get stuck again, because I spoke another language,” Matias said. […]