And the Opportunities Continue!

America's Preferred Home Warranty, Opportunities for Growth

We shared LaKeia’s story back in June 2019 on how she joined America’s Preferred Home Warranty (APHW) after learning about the opportunities available, and her subsequent promotion to Customer Care. Well, it looks like the opportunities are still coming! Around June 2020, LaKeia’s team manager asked if she’d like to do a trial period as […]

Breaking Barriers: One Language at a Time

America's Preferred Home Warranty, Spanish Speaking Employees

While many American companies rely on translation services for their non-English language speaking customers, America’s Preferred Home Warranty (APHW) is taking steps to make things easier—starting with bilingual employees. Recognizing a Need “Spanish is the second-most spoken language in the United States, and part of providing great customer service is recognizing that,” said VP of […]

Consumer Sales: From the Ground Up

America's Preferred Home Warranty, Consumer Sales Track

How often can you say you got in at the very beginning? While America’s Preferred Home Warranty (APHW) had been around long before Joe joined the team in 2012, he and two others were the start of APHW’s Direct to Consumer (DTC) Sales. Getting Started “The company had never previously done calls for renewals; they […]

‘People’ People Make the Best APHW People

America's Preferred Home Warranty, ASM Cindy Holeva

Cindy Holeva needed a people-oriented job. While working in the real estate and bank lending industries, Cindy said she really enjoyed helping people “through the whole crazy process, from finding the right home to buying a house and getting settled.” She found her opportunity with America’s Preferred Home Warranty (APHW) as their Metro Atlanta Area […]

More Than a Job—It’s a Passion

America's Preferred Home Warranty Customer Service Trainer

Starting a new job is already difficult. Starting one in a ‘call center’ can be downright scary—which is why Patty has such a passion for training America’s Preferred Home Warranty (APHW) customer service representatives (CSRs). “I know what it feels like to try to learn this and struggle with it,” said the APHW Adjunct Trainer […]

Afraid of ‘Call Center’ Work? Give Us a Chance

America's Preferred Home Warranty Customer Service Training

Sooo… you need a job. You’ve heard good things about America’s Preferred Home Warranty (APHW)—but it’s ‘call center work.’ NOOOOO! Not in this lifetime! Except… you really need a job. Ugh! Fine. You’ll think about it. Well, while you’re thinking about it, here are some details you may be wondering about. What’s the training like? […]

Join the Team Doing the Next Right Thing

America's Preferred Home Warranty, The Next Right Thing, Job Opportunities

I saved a stinkbug today. I just picked it up and let it go outside. Why am I telling you this? Because to me it was the next right thing to do. That next right thing is also what America’s Preferred Home Warranty (APHW) is all about—and we’ve done it right through the pandemic. Here’s […]

“Life is About Relationships”

America's Preferred Home Warranty, "Life is About Relationships"

Born and raised in Omaha, Nebraska, Jessica Melvin has spent most of her adult life in the real estate business. But after surviving a brain tumor diagnosis in 2015, her priorities changed: Family first, with relationship building coming in at a very close second. “Life is about relationships,” Jessica said. Jessica started as a Nebraska […]

‘Leap of Faith’ Lands August Employee of the Month

America's Preferred Home Warranty Employee Testimonial

It’s a rare thing to have a life-changing opportunity fall into your lap. Rarer still is one you’re willing to wait for, which is exactly why Amy Boatright took a leap of faith — for more than a year. “I wasn’t really looking for a new job,” Amy said. “I was driving home from work […]

CSR Thrives at APHW, Lauds Leadership

America's Preferred Home Warranty, July 2020 Employee of the Month, Customer Service

At America’s Preferred Home Warranty (APHW), we insist on keeping the company’s family-style culture alive as we grow. Our July Employee of the Month, Unique, thrives here, and believes that’s why APHW is such an awesome place to work. Awesome Indeed! “I have absolutely loved APHW ever since I found this job last August,” said […]