We’ve Got Goosebumps! CSRs Trained in ‘Chill’

APHW Trains Customer Service in A/C

With A/C season right around the corner, America’s Preferred Home Warranty (APHW) wanted to ensure easy communication between contractors and their customer service representatives (CSRs). Enter Andy Miller, a service manager for Lammers Heating & Cooling in Jackson, Michigan, to train them in ‘chill.’ “APHW hired me to teach a refresher course on air conditioning […]

Furnace Technician Trains APHW CSRs

Furnace Technician Trains APHW CSRs

When your contractor tries to explain what caused your furnace to fail, what does it sound like? Technical jargon? Straight-up gibberish? Try as they might, some things just can’t be easily translated into layperson. The good news, though, is that your America’s Preferred Home Warranty (APHW) customer service representatives (CSR) will have a pretty good […]