We’ve Got Goosebumps! CSRs Trained in ‘Chill’

APHW Trains Customer Service in A/C

With A/C season right around the corner, America’s Preferred Home Warranty (APHW) wanted to ensure easy communication between contractors and their customer service representatives (CSRs). Enter Andy Miller, a service manager for Lammers Heating & Cooling in Jackson, Michigan, to train them in ‘chill.’ “APHW hired me to teach a refresher course on air conditioning […]

Temperatures On The Rise? Don’t Sweat It

Spring Air Conditioner Maintenance

I know there’s still snow on the branches and ice in your driveway, so your air conditioner is probably the farthest thing from your mind. Don’t keep it on the back burner, though, or you may find yourself in hot water, or rather hot air. Okay, puns aside, it really is important that you do […]